Returns & Exchanges
Returns & Exchanges
We want you to love every piece. If something isn't right, here's how we'll make it right.
Order Cancellation
| Scenario | Status |
|---|---|
| Within 12 hours of ordering, not yet dispatched | Allowed — full refund |
| After 12 hours, not yet dispatched | Not allowed |
| Already dispatched | Not allowed — initiate a return |
To cancel, email us with your order number as the subject line.
Return Policy
Returns accepted within 7 days of delivery. Check eligibility below.
Eligible for Return
- Wrong item received
- Manufacturing defect or damage
- Item differs significantly from the listing
Not Eligible
- Worn, washed, or altered items
- Missing tags or original packaging
- Sale items (unless defective)
- Requests raised after 7 days
- Custom / personalised orders
How to Raise a Return
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1
Email us
Send an email with the subject "Return Request – Order #XXXXX" to anikabysonali@gmail.com.
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2
Attach photos
Include clear photos of the product and its packaging so we can assess the issue.
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3
Receive authorisation
Our team will respond within 24–48 hours with a return authorisation.
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4
Repack securely
Pack the item with all original tags intact and ready for collection.
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5
Free reverse pickup
We'll arrange a free reverse pickup from your address — no courier trips needed.
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6
Refund or exchange
Processed within 5–7 business days after our quality check is complete.
Exchange Policy
Size exchanges accepted within 10 days of delivery.
Store credit valid for 12 months is issued instantly.
Refund Timelines
| Payment Method | Timeline | Refunded To |
|---|---|---|
| Credit / Debit Card | 5–7 business days | Original card |
| UPI / Net Banking | 3–5 business days | Source account |
| Wallets | 2–3 business days | Original wallet |
| Store Credit | Instant | Store credit balance |
Shipping charges are non-refundable unless the error was on our end.